REFUND & RETURN POLICY

1. General Overview

At RAMESH KIRANA STORE, customer satisfaction is important to us. Because we deal primarily in groceries and daily essential goods, our refund and return policies are subject to specific conditions based on the nature of the product.

2. Perishable Goods

For safety and hygiene reasons, perishable goods cannot be returned or refunded once they have left the store premises. We encourage customers to inspect such items at the time of purchase or delivery.

3. Non-Perishable Goods

For non-perishable packaged items, returns or exchanges may be considered if the product is sealed, unused, and in its original packaging. Applicable terms for returns or refunds depend on the specific transaction and the condition of the item at the time of the request.

4. Defective or Damaged Products

If you receive a product that is defective or damaged, please bring it to our attention immediately. We will evaluate the issue and, if applicable, provide an exchange or appropriate resolution based on the specific transaction.

5. Enquiries

For any questions regarding a return or refund for a specific purchase, please contact us directly at contact@rameshkiranastore.com or visit our store with your receipt.